One of the primary reasons for returns is simply the customer's choice. In such cases, the best way to maintain customer satisfaction is to accept and process the return. Our team will inspect each returned item according to your instructions to determine whether it can be restocked for resale. We also offer customized solutions – if items are opened, damaged, or otherwise unsuitable for restocking, we will handle recycling, disposal, or return to your suppliers based on your preferences.
Return Initiation & Authorization
Customers request returns via your store or our returns portal. You approve or customize eligibility based on customizable rules.
Seamless Product Return
Returns are directed to the nearest HBT warehouse—whether in the U.S., Canada, Japan, or China—to reduce transit time and cost.
Inspection & Triage
Each item is carefully inspected, categorized, and graded according to condition:
1.Like-new–Restocked immediately
2.Minor flaws–Sent for light refurbishment
3.Damaged–Processed per your instructions
Smart Disposition & Recovery
We help you decide the best path for each item:
1.Restock & relist
2.Repackage or refurbish
3.Donate, liquidate, or dispose
Returns Analytics & Reporting
Gain insights into why products are returned, identify trends, and reduce future return rates with actionable data.
Global Returns Network
Process returns locally in the U.S., Canada, Japan, or China—no cross-border returns hassle.
Full Visibility & Control
Track return status in real time via the HBT dashboard. Authorize, inspect, and decide the fate of every item.
Value Recovery Focus
We help you maximize recovery rates through smart refurbishment, repackaging, and restocking services.
Customizable Workflows
Tailor returns rules, inspection checklists, and final disposition to fit your brand and product type.
Seamless System Integration
Connect returns automation with your e-commerce platform, order management, and inventory systems.
Standard Returns Processing
Receive, inspect, and report
Restocking & Relisting
Quick turnaround for resalable items
Light Refurbishment
Cleaning, minor repairs, and quality checks
Custom Packaging Recovery
Re-package with original or new materials
Eco-Friendly Disposal
Sustainable disposal of non-salvageable goods
Returns Fraud Prevention
Identify and flag suspicious returns behavior
