We operate multiple fulfillment centers in Shanghai, Shenzhen, and Yiwu (China), as well as Toronto, New Jersey, and Osaka, enabling seamless global logistics coverage.
You can ship directly to our warehouse, or we can arrange a local pickup service in your city. Safe, flexible, and efficient.
Absolutely! Once your items are received, our system updates their status and assigns a storage location. You can track them anytime using the order number.
Once goods arrive, we follow a standardized flow: inventory check, quality inspection, labeling, shelving by SKU, and then wait for your dispatch instruction — fast and precise.
We support shipping to Canada, the United States, Japan, and virtually any country worldwide. Your products can reach every corner of the globe.
We offer highly competitive rates for major destinations like North America, Japan, and Europe, and always recommend the most cost-effective and reliable shipping option for any region.
We offer a flat-rate fulfillment model covering receiving, counting, shelving, shipping, and quality checks. You only pay for storage and optional value-added services — clear and transparent.
Yes. Our system automatically tracks inventory. We also offer manual stock reconciliation on request to ensure 100% accuracy between physical and system inventory.
Warehouse handling fees remain fixed during your contract. If shipping prices fluctuate due to airfreight market changes, we’ll notify you 5 days in advance so you can adjust your pricing.
Yes! We offer 24/7 multilingual support, ready to assist you anytime, anywhere — quick response, professional service.
We perform detailed item check-in with photo records. If a loss occurs due to warehouse error, we’ll fully compensate based on the product’s value.
Yes, you can track all outbound packages using the tracking page on our official website. Real-time logistics visibility at your fingertips.
If a package is lost in transit, we will refund the shipping fee first and assist you in communicating with the carrier to pursue compensation claims.
Simply register for an account — our professional support team will provide 1-on-1 onboarding assistance, guiding you through setup, operations, and daily use.
Yes. You can cancel orders anytime within the system before they are shipped. Canceled orders remain visible for your reference.
Absolutely! We provide a wide range of services such as labeling, inspection, custom packaging, kitting, product photography, and more — we tailor solutions to your needs.
We offer customer support in English, Chinese, and Japanese, ensuring smooth communication across markets.
Yes! Just send us a product link or image, and we’ll help you source, negotiate, inspect, and warehouse the goods — so you can run your business globally, worry-free.
